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How do I adjust a bill?

  1. Click on the statements tab on the navigation bar or on your dashboard.
  2. Click edit next to the statement you’d like to edit and finalize.
  3. Click on the participant’s name to show individualized information and add any adjustments. Click edit to submit any adjustments.
  4. Include the reason for adjustment with the appropriate reason code: Cancelled, No Payment, Payment Short, Extra Payment, Leave, Terminated, Other.
  5. Click submit to process changes.
Updated on December 9, 2022